PLEASE NOTE: Due to COVID-19 there is a delay of up to 3 weeks packing and shipping orders. Please keep this in mind when placing your order.

Handling, Postage and Returns/Exchanges

Processing & Handling:
+ Please allow 2-3 business days from placing your order for processing time, this can be greater in particularly busy periods, such as launches. Should there be a delay in processing your order, you will be notified.
+ Due to COVID-19 there are shipping delays. Please keep this in mind when ordering.

Postage:
+ Postage charges for your order will be calculated and displayed at the checkout, please check this prior to submitting your order. Charges for orders within Australia will differ from international orders.
+ International postage is available.
+ You will receive a shipment confirmation email once your order has shipped, which will contain your tracking number(s). The tracking number will be active within 24 hours of your order being shipped.
+ We take reasonable steps to ensure that your order is delivered promptly. However, upon dispatch, we will not be liable for and accept no responsibility for any loss or damage to your Order, its packaging or as otherwise incurred by any person. This can be a result of delay caused by our carrier that we have no control over or which in any event is out of our reasonable control or foresight, including (but not limited to) any delay caused by an incorrect delivery address being provided to us.
+ Orders will be delivered to your nominated address via Safe Drop or another such method of delivery as determined by us from time to time that may result in your Order being left at the delivery address with or without notification to you of its delivery. If your package is returned to us, you will be required to pay for shipping again for us to re-send.
+ PEACYKEEN is not liable for any order delivered to an incorrect address, left unattended at the delivery address, that is indicated as having been delivered to the address with the order lost or damaged, or as otherwise mishandled by our carrier. You agree to accept full risk for your Order and its delivery upon dispatch.
+ We may provide you with a feature or function that allows you to track your Order and its delivery to your shipping address. However, we are under no obligation to provide this tracking service.
+ Any non-delivery of goods or an Order must be reported to us as soon as possible.
+ Unless requested otherwise by you before placing an order, all standard orders in Australia are sent by our preferred carrier without insurance or tracking to the shipping address provided by you.
+ International orders are sent via Australia Post, to view approximate delivery times, head to their website, here https://auspost.com.au/sending/send-overseas
+ Please note, delays in delivery may occur from time to time, as well as during peak delivery times throughout the year, such as holiday periods.
+ PEACHY KEEN is not responsible for any additional customs fees and taxes which may be applied to your order. All fees and taxes imposed during or after shipping, are the responsibility of the customer (tariffs, taxes etc.).

Returns & Exchanges:

+ We hope you love your new peachy keen products as much as we do! Unfortunately, we are unable to offer returns or exchanges for items where the wrong size or colour has been chosen, or where multiples of the same item have been purchased by mistake or change of mind. Please consult our size guide prior to ordering, to ensure you order the correct size.

+ If your product is Faulty, please contact shop@qendo.org.au to discuss.