FAQ - Frequently Asked Questions
QENDO X The Midnight Gang Bed Mates - Your Sheet Saviours!
PEACHY KEEN PJ RANGE
Processing & Handling
+ Please allow 2-3 business days from placing your order for processing time, this can be greater in particularly busy periods, such as launches and the holiday season. Should there be a delay in processing your order, you will be notified.
+ Due to COVID-19 there are shipping delays. Please keep this in mind when ordering.
Shipping & Delivery
+ Postage charges for your order will be calculated and displayed at the checkout, please check this prior to submitting your order. Charges for orders within Australia may differ from international orders.
+ International postage is available.
+ You will receive a Shipment Confirmation email once your order has shipped, which will contain your tracking number(s). The tracking number will be active within 24 hours of your order being shipped.
+ Regular orders are sent via Sendle and generally arrive in 3-7 business days, depending on location.
+ International orders are sent via Australia Post, to view approximate delivery times, head to their website, here https://auspost.com.au/sending/send-overseas
+ Please note, delays in delivery may occur from time to time, as well as during peak delivery times throughout the year, such as holiday periods.
+ PEACHY KEEN is not responsible for any additional customs fees and taxes which may be applied to your order. All fees and taxes imposed during or after shipping, are the responsibility of the customer (tariffs, taxes etc.).
+ PEACHY KEEN is not liable for any products which are lost, damaged or stolen during transit. If your order arrives damaged, please contact your shipping provider (Sendle or Australia Post), to file a claim. Please keep all original packaging, packing materials and damaged goods, should this occur.
+ EXPRESS POST is now available. If an item that you are ordering is on PRESALE, your order will be posted when it arrives into our warehouse.
Returns / Exchanges
+ We hope you love your new PEACHY KEEN products as much as we do! Unfortunately we're unable to offer returns or exchanges for items where the wrong size or colour has been chosen, or where multiples of the same item have been purchased by mistake, or change of mind. Please consult our size guide prior to ordering, to ensure you order the correct size.
+ For items which have manufacturing faults, please keep all original packaging and swing tags for your order and contact us, and we can organise an exchange.